Last updated: July 20, 2026
Welcome to Pumpum Desserts. These Terms and Conditions (the "Terms") govern the use of our websites, including www.pumpumdesserts.com and accounts.pumpumdesserts.com, as well as all related services (collectively, the "Service"). Pumpum Desserts is a commercial brand operated by Juan Ángel Murillo Santiago, an individual engaged in business activity, with a domicile at Av. Monterrey #2205, Altamira, Tamaulipas, C.P. 89604 (the "Provider", "we", or "our").
By accessing the Service, creating an account, or placing an order, you (the "Customer" or "User") confirm that you have read, understand, and agree to be legally bound by these Terms and by our supplementary policies, including the Privacy Notice, the Shipping Policy, the Cancellation, Returns, and Refund Policy, the Loyalty Policy (Pumpum Rewards), and the Cookie Policy, all of which are incorporated by reference into this document.
If you do not agree with all of these Terms, you must refrain from using the Service.
The Provider offers an online service for the preparation and sale of pastry products (the "Products"), prepared to order. The Service is available exclusively to customers located within the delivery zones specified in the Shipping Policy and validated by Postal Code on the website.
Our Products are made artisanally in a kitchen where ingredients considered common allergens are routinely handled and processed, including but not limited to: wheat (gluten), dairy products, egg, soy, tree nuts (such as walnuts, almonds, among others), and peanut.
2.1. Absence of "Free From" Products. Pumpum Desserts does not offer vegan, gluten-free, dairy-free, or nut-free products, nor any other variant qualified as "free from" a specific allergen.
2.2. Risk of Cross-Contamination. Although we implement hygiene practices to minimize it, the risk of cross-contamination is inherent to our production environment. For this reason, we cannot guarantee under any circumstances that any of our Products is 100% free from traces of any allergen.
2.3. Risk Assumed by the Customer. It is the Customer's sole responsibility to read and understand this warning. If you, or the person for whom you are placing the order, suffer from any food allergy, we recommend that you do not consume our Products. By placing an order, the Customer acknowledges and assumes the informed risk described in this section with respect to possible allergic reactions. Nothing in these Terms limits any liability that, under the law, cannot be excluded or restricted.
3.1. Eligibility. To place an order, you must be over 18 years of age and have the legal capacity to enter into binding contracts.
3.2. Guest Checkout. You may place an order without creating an account. In such a case, you must provide the information necessary to process your order (name, email, telephone, and address), which will be processed in accordance with the Privacy Notice.
3.3. Registered Accounts. You may create an account to facilitate future purchases. Access to your account is carried out using email and password only. You agree to provide truthful information and to maintain the confidentiality of your password, being solely responsible for all activity that occurs in your account.
3.4. Account Suspension and Cancellation. The Provider may suspend or cancel your account only for objective causes and, to the extent possible, upon prior notice to the Customer, unless the seriousness of the case or the law requires immediate action. Objective causes are considered to include, but are not limited to: the detection of fraudulent activity (such as the abuse of promotions or the filing of improper chargebacks), providing false or misleading information, or harassment of our staff or community. The suspension or cancellation of the account shall not affect orders already paid for, nor Pumpum Points or coupons already accrued by the Customer, except in cases of proven fraud.
The process for acquiring our Products consists of the following steps:
4.1. Selection and Customization. The Customer browses the catalog, selects the desired Products, adds them to their shopping cart, and specifies the available customizations.
4.2. Purchase Offer. Upon completing the selection and proceeding to payment, the Customer provides their delivery and contact information. This act constitutes a formal offer to purchase the selected Products under these Terms.
4.3. Order Confirmation and Acceptance. An order is not considered accepted until you receive from us an "Order Confirmation" email sent from the address orders@pumpumdesserts.com. Such email formalizes the sales contract between the Customer and the Provider.
4.4. Right of Refusal. We reserve the right to refuse or cancel any order for reasons that include, but are not limited to: lack of availability of supplies, location outside our delivery zone, suspicion of fraudulent activity, or errors in the Product information or its price. In such a case, you will be notified and a full refund of the amount paid will be processed.
4.5. Accuracy of Customer Information. The Customer is solely responsible for providing complete, correct, and up-to-date contact, billing, and shipping information. The Provider shall not be responsible for delays, failed deliveries, additional costs, or other inconveniences arising from incorrect or incomplete information provided by the Customer.
4.6. Order Modifications. Any request to modify an already confirmed order (for example, a change of flavor, size, dedication, or delivery date) must be made at least 72 hours in advance of the scheduled delivery date, a period that coincides with our minimum scheduling time. Any modification shall be subject to our approval and to the availability of supplies and scheduling. If the requested changes result in an increase in cost, the Customer must cover the difference for the modification to be applied. If the Customer requests to remove items from their order, a price adjustment will only be considered when the request is made more than 48 hours in advance; otherwise, the original cost of the order will be maintained without the possibility of a partial refund.
5.1. Prices and Currency. All prices are displayed in Mexican Pesos (MXN) and include applicable taxes, such as the Value Added Tax (VAT/IVA) and the Special Tax on Production and Services (IEPS), as applicable to the nature of each Product. Shipping costs are calculated automatically based on the Postal Code and are added separately during the payment process. Prices may change without prior notice; nevertheless, the price in effect at the time you made your purchase offer will be honored.
5.2. Accepted Payment Methods.
5.3. Invoicing (CFDI). If you require a tax invoice (CFDI), you may request it at the time of your purchase or during the calendar month in which it was made, by sending your request to facturacion@pumpumdesserts.com. The invoice is issued in accordance with the data of the Tax Status Certificate (Constancia de Situación Fiscal) that the Customer provides and under the Customer's sole responsibility with respect to the truthfulness and validity of such data. Invoices corresponding to previous months will not be issued. Purchases that have not been individually invoiced within the stated period will be included in the global invoice that the Provider issues in accordance with applicable tax provisions.
Any promotion or discount code shall be subject to specific terms and conditions that will be communicated together with the offer. Unless otherwise indicated, the following general rules apply: codes are single-use per customer, are not cumulative with other promotions, have no monetary value, are non-transferable, and may be subject to an expiration date or applicable only to specific Products. We reserve the right to modify or cancel any promotion at any time.
The delivery of our Products is an essential part of the Service. We make deliveries within the metropolitan area of Tampico, Ciudad Madero, and Altamira, Tamaulipas. The shipping cost is calculated automatically by Postal Code; enter it at checkout to find out your exact cost. Some zones may qualify for free shipping.
Our full Shipping Policy details the available delivery hours and windows, as well as the procedure to follow in the event that the recipient is not present at the address at the time of delivery.
It is the Customer's responsibility to provide a complete, correct, and accessible address. When a delivery cannot be completed due to causes attributable to the Customer (for example, an incorrect or inaccessible address, absence of the recipient, or inability to contact them), the order shall not be eligible for a refund. If the delivery fails due to causes attributable to the Provider, you will be entitled to a full refund under the terms of Section 8. To learn all the details and ensure a successful delivery, it is essential that you consult our full Shipping Policy.
Given that our Products are perishable foods made to order, this Policy is strict, in order to guarantee quality and avoid waste.
Cancellations. You may request a cancellation with a full refund if you do so more than 48 hours in advance of the scheduled delivery date and time. Cancellations with less notice may be subject to a partial refund or to no refund being applied.
Returns. Returns of Products are not accepted once delivered, except in the cases of defect or error attributable to the Provider described below.
Evident defect at the time of receipt. If, upon receiving your Product, you detect an evident defect (for example, an incorrect product with respect to the confirmed order, a rancid flavor, or the presence of a foreign object), you must report it promptly, on the same day of receipt, accompanied by clear photographic evidence, to orders@pumpumdesserts.com.
Hidden defect attributable to the Provider. If the defect was not apparent at the time of delivery and is attributable to the Provider, you may report it within a reasonable period from the time you discover it, accompanied by the corresponding evidence.
Deterioration due to Customer handling. No refund shall apply when the deterioration of the Product is due to improper handling, storage, or preservation by the Customer after delivery, in accordance with Section 15.
Resolutions. Once the case has been evaluated, and when the complaint is found to be valid, the Provider will offer the Customer one of the following solutions: (i) a partial or full refund of the value of the Product, not including shipping costs; (ii) a credit coupon for future purchases; (iii) the assignment of Pumpum Points from the Pumpum Rewards program; or (iv) the replacement of the Product.
When the error or defect is attributable to the Provider, the refund will be full, without deducting any commission, and will include the return of the shipping cost.
All content included in or available through the Service, such as texts, graphics, logos, images, recipes, and the website design, as well as the "Pumpum Desserts" brand, its logo, and any other distinctive sign, is the exclusive property of the Provider and is protected by intellectual property laws. Its copying, reproduction, distribution, or use without our prior written consent is strictly prohibited.
If you post reviews, comments, or images ("User Content") on our Service or on associated social media, you grant us a non-exclusive, perpetual, worldwide, and royalty-free license to use, reproduce, and display such content in connection with the promotion of our business. You represent and warrant that you own the rights to the content you post and that it does not violate any law or third-party right.
The Provider shall be liable for direct damages resulting from a breach attributable to it, in the terms established by law. We shall not be liable for indirect, incidental, or consequential damages that do not directly arise from such breach. Likewise, we do not guarantee the uninterrupted or error-free operation of the Service, especially when it depends on external technology infrastructure providers.
No provision of these Terms excludes or limits the Provider's liability for damages to health, nor that arising from willful misconduct or negligence, nor that which, under the law, cannot be excluded or restricted.
By providing us with your email, you agree to receive transactional electronic communications (order confirmations, shipping notifications, among others) from our official accounts. To receive marketing and promotional communications, you must grant your explicit consent separately (for example, by subscribing to our newsletter).
We shall not be liable for any breach or delay in delivery resulting from causes beyond our reasonable control, including, but not limited to: natural disasters, pandemics, acts of terrorism, public utility failures, blockades, or disruptions to transportation routes.
These Terms are governed by and construed in accordance with the laws of the United Mexican States. For the interpretation and fulfillment thereof, the parties submit to the jurisdiction of the competent courts of Altamira, Tamaulipas. The foregoing does not imply any waiver of the venue that corresponds to the Customer as a consumer: you expressly retain the right to turn to PROFECO (Mexico's Federal Consumer Protection Agency) for the resolution of disputes, as well as to the competent courts of your own domicile.
Once the Product has been successfully delivered to the Customer or to the person designated at the delivery address, responsibility for its integrity and preservation is fully transferred to the Customer. The Provider delivers fresh products that may require specific storage conditions (for example, refrigeration). We shall not be liable for the deterioration of the Product due to improper handling, storage, or exposure to inadequate environmental conditions (heat, humidity, direct sunlight) by the Customer after delivery.
Our Products are made artisanally. For this reason, there may be slight variations in color, decoration, and final appearance with respect to the photographs shown on our website or social media. These variations are inherent to the manual process and enrich the uniqueness of each piece, and therefore will not be considered defects.
If any provision of these Terms is declared null, invalid, or unenforceable by a competent court, the remaining provisions shall retain their full validity and effect.
The failure or delay of the Provider in exercising any right or remedy under these Terms shall not constitute a waiver of such right or remedy.
We reserve the right to modify, amend, or update these Terms at any time. The most recent version will be published on our website and will take effect upon its publication. We will notify users with registered accounts of significant changes. With respect to orders already confirmed, the version of the Terms in effect at the time of purchase will govern, so that the modifications will not have retroactive effect on such orders. Continued use of the Service after the modifications take effect will constitute your acceptance of the new Terms.
If you have any questions about these Terms, you may contact us through the following official channels: