Frequently Asked Questions

You can conveniently place your order through our website (www.pumpumdesserts.com), by emailing orders@pumpumdesserts.com, or via our contact form. Select your favorite desserts, add them to your cart, and follow the simple steps to complete your purchase.

On our website, we accept all credit and debit cards (Visa, Mastercard, Amex) and bank transfers. We also accept cash payments only for orders under $150.00 MXN. For orders exceeding this amount, the system will require card payment or transfer for security purposes.

For orders placed online via card or transfer, we require 100% payment at the time of ordering to confirm your request. If your order is under $150.00 MXN, you may choose the cash on delivery option without an upfront deposit.

We cover the metropolitan area of Tampico, Ciudad Madero, and specific areas of Altamira. To know for sure if we deliver to your address and the exact shipping cost (Free, $40, or $60), simply enter your Postal Code in the shopping cart, and our system will validate it automatically.

We do not have a storefront open to the public; we operate under a Dark Kitchen model. However, we offer home delivery and can also agree on meeting points in strategic areas such as La Divisoria, La Borreguera, Miramar, or El Barquito.

To guarantee the freshness and quality that distinguishes us, we ask that you place your order 2 to 3 days in advance. We do not have cakes for immediate delivery as everything is baked to order especially for you.

If you forgot an important date, we can try to help. We accept rush orders (with a minimum delivery time of 12 to 24 hours) subject to kitchen availability, with an additional cost of $50.00 MXN for production expediting.

Of course! We love being accomplices. We can deliver the dessert directly to the celebrated person without including the receipt (we will email that to you). The shipping fee depends on the delivery zone and will be calculated at checkout. We can even include a personalized note if you wish.

Yes, we can write short messages (like "Happy Birthday" or names) with frosting on the cake. This has an additional cost of $15.00 MXN. We can also add custom cards if you send us the design or text you want to include. Remember to specify this in the "comments" area when placing your order.

For Chocoflans, we recommend keeping them refrigerated to enjoy their best flavor and consistency (although they last 4-6 hours out). Brownies can be at room temperature, but we suggest keeping them in a closed container; if left in the open air for more than 8 hours, they may lose their soft "fudge" texture and harden.

Currently, our standard menu does not include gluten-free or sugar-free options, but it is something we are considering for the future. For the moment, we focus on perfecting our traditional recipes with recognized and premium brand ingredients.

Yes! We can fulfill orders for weddings, sweet sixteens, or corporate events. Contact us via WhatsApp (+52 833 151 81 71) or email events@pumpumdesserts.com for a personalized quote. We can offer special conditions on volume orders, subject to terms and conditions.

Yes! We are a formal business and issue CFDI 4.0 invoices. Our prices already include applicable taxes (VAT and IEPS depending on the product). You can request your invoice by emailing your complete tax information to facturacion@pumpumdesserts.com within the same month your purchase was made.

Cancellations must be made at least 2 days prior to the delivery date to receive a refund. If you cancel one day before (before 8:00 AM), 50% of the total will be refunded. If the product has already entered the production process, unfortunately, refunds are not possible.