Frequently asked questions

You can conveniently place your order through our website (www.pumpumdesserts.com), by emailing orders@pumpumdesserts.com, or via our contact form. Select your favorite desserts, add them to your cart, and follow the simple steps to complete your purchase. Afterwards, you can check the status of your order in Track order.

On our website, we accept credit and debit cards (Visa, Mastercard, and American Express) and bank transfers. We also accept cash payments on delivery, only for orders of up to $150.00 MXN. For orders exceeding this amount, the system will require card payment or transfer for security purposes.

For orders placed online via card or transfer, we require 100% payment at the time of ordering to confirm your order. If your order is $150.00 MXN or less, you may choose the cash on delivery option without an upfront deposit.

We cover the metropolitan area of Tampico, Ciudad Madero, and specific areas of Altamira. To know for sure if we deliver to your address and the exact shipping cost (free, $40, or $60), simply enter your Postal Code in the shopping cart, and our system will validate it automatically. On orders of $999 or more before taxes, shipping is free through March 31, 2027. See the details in our Shipping Policy.

We do not have a storefront open to the public; we operate under a Dark Kitchen model. We offer home delivery, and you can also pick up your order at our address in Altamira: choose the pickup option when ordering and you will receive the exact address once it is confirmed. We can also agree on meeting points in areas such as La Divisoria, La Borreguera, Miramar, or El Barquito.

To guarantee the freshness and quality that distinguishes us, orders on the website are scheduled at least 3 days in advance. We do not have cakes for immediate delivery, as everything is baked to order especially for you. If you need it sooner, message us on WhatsApp to see whether we can handle it as a rush order.

If you forgot an important date, we can try to help. Rush orders (delivered within 12 to 24 hours) are handled only via WhatsApp, not through the website. They are subject to kitchen availability and have an additional cost of $50.00 MXN for expediting production.

Of course! We love being accomplices. We can deliver the dessert directly to the celebrated person without including the receipt (we will email that to you). The shipping fee depends on the delivery zone and will be calculated at checkout. We can even include a personalized note if you wish.

Yes, we can write short messages (like "Happy Birthday" or names) with frosting on the cake. This has an additional cost of $15.00 MXN. We can also add custom cards if you send us the design or text you want to include. Remember to specify this in the "comments" area when placing your order.

For Chocoflans, we recommend keeping them refrigerated to enjoy their best flavor and consistency (although they last 4-6 hours out). Brownies can be at room temperature, but we suggest keeping them in a closed container; if left in the open air for more than 8 hours, they may lose their soft "fudge" texture and harden.

Currently, our standard menu does not include gluten-free or sugar-free options, but it is something we are considering for the future. For the moment, we focus on perfecting our traditional recipes with recognized and premium brand ingredients.

Yes! We can fulfill orders for weddings, sweet sixteens, or corporate events. Contact us via WhatsApp (+52 833 151 81 71) or email events@pumpumdesserts.com for a personalized quote. We can offer special conditions on volume orders, subject to terms and conditions.

Yes! We are a formal business and issue CFDI 4.0 invoices. Our prices already include applicable taxes (VAT and IEPS depending on the product). You can generate your invoice online, in the Invoicing section, using your order number, email, and order reference, within the same month your purchase was made. If you need help, email facturacion@pumpumdesserts.com.

Cancellations must be made at least 2 days prior to the delivery date to receive a refund. If you cancel one day before (before 8:00 AM), 50% of the total will be refunded. If the product has already entered the production process, unfortunately, refunds are not possible. See the details in our Refund Policy.