Last updated: February 1, 2026
Welcome to the "Pumpum Rewards" program, the Pumpum Desserts loyalty club, created to thank you for your preference and to make your experience with us even sweeter.
This document establishes the rules (hereinafter, the "Rules") of the loyalty program (the "Program"), offered by Pumpum Desserts (hereinafter, "we," "us," or "Pumpum Desserts").
Through the Program, customers who meet the requirements (hereinafter, the "Member" or "you") can earn points for their purchases and use them to obtain discounts on future orders, as well as access exclusive birthday benefits, in accordance with these Rules. Participation in the Program implies your knowledge and express acceptance of all the conditions established herein.
1.1. Requirements: To be a Member, you must be a resident of Mexico and be over eighteen (18) years of age.
1.2. User Account: It is essential to have a valid and active user account on our website, www.pumpumdesserts.com. Registration is free and is subject to our general Terms and Conditions. You must be logged into your account before completing a purchase for your Points to be earned. Purchases made as a guest are not eligible for the Program.
1.3. Personal Nature: Membership is personal, non-transferable, and is limited to one (1) account per person and email address.
1.4. Acceptance of the Rules: By creating an account and participating in the Program, you agree to these Rules. Failure to comply with them may result in the cancellation of your membership and the forfeiture of all accumulated Points and active benefits, at our sole discretion.
1.5. Privacy: To understand how we handle your personal information in relation to this Program, please consult our Privacy Notice.
2.1. Right to Modify: We reserve the right to modify, suspend, or terminate the "Pumpum Rewards" Program, or any part of these Rules, at any time and at our sole discretion. Any changes will be effective immediately upon being posted on our website. We recommend you review these Rules periodically.
2.2. Continued Participation: Your continued participation in the Program after any modifications will constitute your acceptance of said modifications.
3.1. Earning through Purchases: Members earn Points by making purchases of eligible products through our website, provided they are logged into their account.
3.2. Earning Rate: One (1) Point will be awarded for each one Mexican peso ($1.00 MXN) of the final amount paid for products. The "final amount paid" is the total for products after applying any other discounts or coupons. This calculation explicitly excludes shipping costs and any other additional charges.
3.3. Rounding: The number of Points awarded for each purchase will be rounded to the nearest whole number.
3.4. Crediting: Points will be credited to your account once the order has been marked as completed and delivered.
3.5. Exclusions: Points will not be awarded on fraudulent transactions, or on the portion of the amount paid with Points.
3.6. Other Ways to Earn Points (Promotions): Occasionally, we may offer Points for other activities, such as: welcome bonuses, for writing product reviews, or during other special promotions. The conditions for these earning opportunities will be communicated at that time.
4.1. No Monetary Value: Points are not money, have no cash value, are not redeemable for cash, and cannot be sold, assigned, or transferred.
4.2. Expiration: Points earned during a calendar year (from January 1 to December 31) will expire on December 31 of the second subsequent year. (Clear Example: All Points you earn during 2025, regardless of whether it was in January or November, will expire and be removed from your account on December 31, 2027).
4.3. Checking Your Balance: You can check your Points balance and transaction history at any time in the "My Account" section of our website.
5.1. Redemption Rate: Every one hundred (100) Points are equivalent to a one Mexican peso ($1.00 MXN) discount applicable to the product total of your order.
5.2. Redemption Limit per Order: In a single purchase, the maximum discount that can be obtained by redeeming Points cannot exceed thirty percent (30%) of the product subtotal (the amount before shipping and after other discounts). (Clear Example: If the total for your desserts is $500 MXN, you can use your Points to cover a maximum of $150 MXN of that total).
5.3. Redemption Process: The option to apply your available Points will be clearly displayed during the checkout process.
5.4. Cancellations and Refunds: If an order in which Points were redeemed is canceled in accordance with our policy, the Points used will be returned to your account. If a refund is processed for a product, the Points that were earned for the purchase of that product will be deducted from your balance.
5.5. Application: Redeemed Points only apply as a discount on the cost of products; they cannot be used to cover shipping costs.
As a Pumpum Rewards Member, we celebrate your birthday month with special rewards, whose value is determined by your loyalty and spending level.
6.1. Date Registration: Your date of birth must be registered in your "My Account" profile. This date can only be configured one (1) single time. If a correction is required due to a typo, you must contact Support. Any manual modification will trigger a 30-day "freeze period" during which no birthday rewards will be issued.
6.2. Reward Tier Calculation: The annual benefit is calculated based on the Total Accumulated Spend in your Pumpum Desserts account during the last 365 days, calculated up to the first day of your birthday month.
6.3. Reward Tiers and Conditions:
6.4. General Birthday Validity and Restrictions:
7.1. Auditing and Voiding of Points/Benefits: We reserve the right to audit your account and void any Points earned or birthday benefits issued in error, through fraud, or in violation of these Rules.
7.2. Account Security and Responsibility: You are responsible for maintaining the confidentiality of your password and for any activity that occurs under your account.
7.3. Exclusively Personal Use: The Program is designed for the personal use of end consumers. Commercial use is strictly prohibited.
8.1. Exclusion for Technical Failures: Pumpum Desserts will not be liable for technical failures, errors, or interruptions that may affect the operation of the Program.
8.2. General Release: By participating, you release Pumpum Desserts and its affiliates from any claim or damage arising from your participation in the "Pumpum Rewards" Program.
9.1. Applicable Law: These Rules are governed by the laws in force in the United Mexican States.
9.2. Jurisdiction and Competent Courts: For any dispute, the parties submit to the jurisdiction of the competent courts of the city of Tampico, Tamaulipas.
If you have any questions about the "Pumpum Rewards" program, please contact us through our official channel:
BY PARTICIPATING IN THE "PUMPUM REWARDS" PROGRAM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE RULES IN THEIR ENTIRETY.