Last updated: July 20, 2026
This Shipping Policy governs the conditions under which Pumpum Desserts (hereinafter, the "Provider") delivers its products. For us, the delivery of our desserts is a fundamental pillar of our service; therefore, the purpose of this policy is to ensure that your order arrives in perfect condition, on time, and with full transparency. By placing an order with us, you accept the shipping terms described below.
1.1. Delivery zones. We ship exclusively within the metropolitan area of Tampico, Ciudad Madero, and Altamira, Tamaulipas. Our coverage is defined strictly by Postal Codes. To verify whether we deliver to your address, enter your Postal Code during the purchase process (checkout) on our website. If the system does not recognize your Postal Code, it means that we currently do not offer coverage for that location.
1.2. Areas of difficult access. We reserve the right to restrict or cancel delivery to addresses deemed to be of difficult access, unpaved roads in poor condition, or areas of high risk to our delivery personnel. In such cases, we will contact you from orders@pumpumdesserts.com to arrange an alternative and safe delivery point.
2.1. Order scheduling. All of our products are handcrafted to order. For this reason, deliveries must be scheduled at least 48 hours in advance. Our system will allow you to select a date and an available time slot within our schedule.
2.2. Delivery time slot. You will select a time window for delivery (for example, "Wednesday, from 09:00 to 10:00 hrs"). This time slot represents our priority delivery target.
2.3. Flexibility and tolerance. We understand the importance of punctuality. However, delivery logistics may be affected by external variables, such as traffic, weather, or delays on prior routes. Although the time slot you select is our priority, it functions as an estimated schedule. Should we anticipate a significant delay, our team will notify you promptly.
3.1. Cost structure. The shipping cost is calculated automatically based on your Postal Code. The system determines your zone automatically; to find out your exact cost, enter your Postal Code at checkout before completing your purchase. Rates are structured as follows:
The final cost will be shown clearly itemized at checkout before you complete your payment.
3.2. Promotions. From time to time, we may offer free shipping promotions through coupons, which will be subject to their own terms and conditions.
4.1. Accurate information. The delivery address must be precise and include street, number, neighborhood (colonia), and references. We are not liable for failed deliveries resulting from incorrect information provided by you.
4.2. Accessibility. If delivery is made to a private residential development, building, or office, you are responsible for arranging the delivery driver's access at the gatehouse or reception.
4.3. Receipt. A person must be available to receive the order within the agreed time slot.
5.1. Notification. You will receive an email from orders@pumpumdesserts.com when your order is confirmed and in process. Our delivery driver may contact you by phone or WhatsApp upon arriving at your address.
5.2. Waiting policy. The delivery driver will wait a maximum of 10 minutes at the address.
5.3. Failed delivery. If, after 10 minutes have elapsed, the delivery cannot be completed, the order will be classified as a "Failed Delivery" and the following treatment will apply:
6.1. Product care. Once the order has been delivered, the responsibility for its refrigeration and handling passes to you.
6.2. Force majeure. In the event of torrential rains, floods, or road blockages that prevent safe delivery, we will contact you to reschedule it at no additional cost.
If you have questions about the status of your delivery or need to provide additional references for the delivery driver, you may reach us through the following channels: